Meet Your Team

We are a team of hard working, passionate, technology enthusiasts who believe in the work that we do, and know that working together is the best way to deliver outstanding service. Our mission is to deliver Peace of Mind for our partner clients when it comes to IT solutions.

David DeFrancis


David founded DCTS IT Solutions in 1998 with a focus on process, organization and efficiency. He has a degree in Business Administration and holds many IT certifications including Microsoft Certified System Engineer (MCSE).

Dan Hido

IT Director

Dan is an IT veteran specialized in infrastructure, security, custom integrations, compliance, databases and business solutions. Bringing 20+ years of IT experience throughout the medical, hospitality, telecom, manufacturing, construction, legal and financial industries.

Ellis Cheng

Office Manager

Ellis is a graduate of University of California, Irvine, with a degree in Psychology and Social Behavior. She joined the IT Proactive team to provide administrative and accounting support, working alongside David to keep the office running smoothly.

Alan Bell

Technical Project Manager

Alan is a Microsoft Certified Systems Engineer who has spent the last two decades managing networks for financial, manufacturing, entertainment, and legal fields. He views himself as a technology ambassador, and enjoys translating from computer to English.

Tyler DeHaven

Service Desk Manager

Tyler was in the Army for 6 years as Multi Channel Transmission System Operator before joining us at IT Proactive. He is currently in pursuit of obtaining his MCSE and is extremely passionate about computer information systems.

Robert Macalino


Robert was born and raised in Brooklyn New York and graduated from the University of Maryland. He has over 25 years of experience in the technology space in both Business Development and Program Management. He has a broad range of experience in establishing and managing business relationships with suppliers, vendors, and business partners, with the goal of customer success, satisfaction, and implementing innovative ideas with a creative, yet practical focus on solutions.

Mickey Kennedy

Information Technology, Risk, & Strategy Consultant

Over 8 Years experience in business network information technology. Currently focused on Technology Infrastructure consulting; specifically helping businesses, reduce costs, and improve efficiencies, and make critical decisions related to their Information technology Stack.

Tom Brown

Level II Generalist

Tom is a Microsoft Certified Professional with over 17 years of experience in the IT field, which includes 10 years as a network administrator in the auto insurance industry. He is currently in pursuit of his Microsoft Certified Systems Engineer certificate.

Jonathan Smith

Level I Generalist

Jonathan is a business professional from the Petroleum Industry with over 17 years of experience in IT with an emphasis on Manufacturing, Branding, Technical Writing, PM, Analysis, Lean Six Sigma and Continuous Improvement. He keeps a sharp eye on emerging technologies and is always brainstorming a more efficient process.

CJ Bell

Technology Alignment Manager

CJ graduated from Universal Technical Institute with a degree in Industrial Technology. He is a business professional from the Special Effects Industry, with over 14 years of experience in Procurement Management, Logistics, OEM Fabrication, and Information Technology. He has strong investigative instincts, as well as an understanding of the harmony between technology and business operations. As well as how that can affect a company’s productivity and growth. He strives to make our client experience with technology as seamless and beneficial as possible. Not only for today’s work but looking ahead to the future.

Josh Kerwin

Technical Assistant

After years in manufacturing quality control, Josh transitioned into the tech industry by joining IT Proactive as a Technical Assistant. He is working towards getting A+ and Network+ certified, and enjoys the fact that his position allows him both client interaction and hands-on technical work.

Why Fully Managed?

Benefits of Fully Managed IT Services

Peace of Mind

Outsourcing the daily management activities of your IT environment means your efforts can be focused on your core competencies and business goals. As an IT Proactive client, you won’t have to worry about maintaining your IT hardware, managing an on-site data center, or monitoring for potential network/computer issues that could lead to downtime and profit loss; we will take care of all of that for you. In many cases, we will inform you of a problem before you even see it.

Benefits of Fully Managed IT Services

Predictable Monthly Costs

Your accountant will tell you that operational expenses are better than capital expenses. It’s better to spend a predictable flat-rate amount on a service as opposed to an outright purchase, hiring your own staff, or taking a gamble on the pay-by-the-hour repairman. IT Proactive offers a comprehensive flat-rate monthly fee. This allows you to create a simple, easily predicted, yearly budget enabling you to sleep easy knowing you have coverage for all your IT issues.

Benefits of Fully Managed IT Services

Professional Technicians

Companies that handle their own IT in-house have to contend with hiring an expensive employee or dealing with someone who’s just good with computers. Even with an in-house employee you have to worry about training, covering vacation and sick time along with the potential of being overwhelmed by a flood of issues. With IT Proactive, you get the benefit of an entire team of professionals who provide up-to date 24/7 support.

To see your options, get a no-obligation Quick Quote today!

Our Capabilities Include